Factory-direct custom interior shutters — made in Alabama, starting at $30/sq ft — Start My Free Quote
Frequently Asked Questions
Questions About Custom Shutters?
Start Here.
Buying custom shutters should feel clear, not confusing. Find answers about pricing, measurements, shutter options, sample packs, installation, production timelines, and what happens before your custom order moves forward.
The Big Thing to Know
You do not have to know every shutter term, frame style, mount type, or product detail before starting. Submit your measurements, add photos if helpful, and a shutter specialist will review your quote request before final approval or production.
Getting Started
How does the Shutters Direct USA process work?
Start by submitting a free quote request with your measurements, project details, and photos if helpful. A shutter specialist reviews your request, follows up if anything needs clarification, and prepares the next step. No order moves into production until final details are reviewed and approved.
Do I need an in-home appointment to start?
No. You can start your shutter project online by submitting measurements, photos, and project details through the free quote request. The process is designed to give homeowners a simpler way to begin without a high-pressure in-home sales appointment.
What if I do not know where to start?
Start with the basics: how many windows you want quoted, approximate measurements, photos if helpful, and any questions you have. You do not need to know every technical detail before requesting a quote.
Can I ask questions before requesting a quote?
Yes. Questions are welcome. If your question is about a specific window or project, measurements and photos will help the team give better guidance.
Will someone actually review my quote request?
Yes. Quote requests are reviewed by a shutter specialist before final quote approval or production. If something needs clarification, the team can follow up before the order moves forward.
Pricing + Quotes
Is the quote free?
Yes. The quote request is free. Submit your measurements, project details, and photos if helpful so your request can be reviewed.
What does "starting at $30/sq ft" mean?
“Starting at $30/sq ft” gives customers a clear starting point for custom shutter pricing. Final pricing depends on your measurements, shutter option, product selections, number of windows, frame or trim needs, specialty details, and quote review.
Why can't I get one flat price without measurements?
Custom shutters are made based on your specific windows and selected options. Measurements, window count, shutter style, frame details, specialty shapes, and other project details can all affect the final quote.
What affects the final price?
Final pricing may depend on:
Window width and height
Number of windows
Shutter option selected
Frame or trim needs
Mount type
Specialty shapes or arched windows
French door cut-outs or other custom details
Color or finish selections
Project complexity
Is factory-direct pricing the same as cheap shutters?
No. Factory-direct pricing means you are avoiding traditional dealer markup, not settling for a low-quality product. Shutters Direct USA is positioned around custom shutters made in Alabama, durable synthetic material, and a guided quote process reviewed before production.
Do I have to pay before getting a quote?
No. You can submit a free quote request before approving an order. Payment details come later, after your quote and final order details are reviewed.
Measurements
Can I measure my windows myself?
Yes. Customers can measure their own windows for the quote request. Measurements help the team understand your project and prepare the next step.
What if I measure wrong?
You are not on your own. Submit your measurements, add photos if helpful, and a shutter specialist will review your request before final quote approval or production. If something looks unclear, the team can follow up.
Are my measurements final when I submit the quote form?
No. Submitting measurements through the quote form does not move your shutters into production. Final details must be reviewed and approved before production begins.
Should I measure every window separately?
Yes. Even windows that look identical can have small differences. Measure and label each window separately by room or location.
Can I upload photos?
Yes. Photos are encouraged — especially for window depth, trim, specialty shapes, arches, or anything unusual. They help us review your project more accurately.
What photos should I include?
Helpful photos include:
A straight-on photo of the full window
A side-angle photo showing depth and trim
A close-up of the frame, sill, casing, lock, crank, handle, or anything unusual
What if I do not know inside mount vs. outside mount?
That is okay. Include photos of the window from the front and side, and a shutter specialist can help review mount considerations before final approval.
Shutter Options + Mounts
What shutter options are available?
The Original Shutter
Specialty Staggered Louver Panels
Deluxe Sunburst
Shakker Shutters
What is the Original Shutter?
The Original Shutter is the classic plantation shutter option for homeowners who want a timeless, clean, and polished look for standard windows, rooms, or whole-home shutter projects.
What are Shakker Shutters?
Shakker Shutters are a cleaner, more architectural shutter style with smooth lines and optional trim package details. They are a strong fit for craftsman-inspired homes, remodels, newer builds, and customers who want a more built-in look.
What is a Deluxe Sunburst?
The Deluxe Sunburst is a specialty shutter option for arched windows and statement openings. It helps bring a finished shutter look to windows that standard rectangular treatments may not handle well.
What are Specialty Staggered Louver Panels?
Specialty Staggered Louver Panels are used for windows or layouts that need a more tailored shutter configuration. If you are unsure whether your project needs this option, submit photos and measurements for review.
Do I have to know which shutter option I want before requesting a quote?
No. If you know what you want, include it. If not, submit your project details and photos if helpful. A shutter specialist can help review your options before final quote approval.
Are these wood shutters?
No. These shutters are made from a solid PVC designed to provide the classic look of plantation shutters while helping avoid common wood-related issues.
Will synthetic shutters look cheap?
Solid PVC shutters should not be treated as a downgrade. The goal is to provide a clean, finished plantation shutter look with material performance designed for long-term use in real homes.
Why choose synthetic shutters instead of wood?
Solid PVC shutters can help avoid common wood-related issues such as warping, cracking, peeling, and moisture-related wear. This is especially important for homes dealing with heat, humidity, sunlight, and everyday use.
What colors are available?
ShuttersDirectUSA shutters are available in three stock colors: Pure White, Bright White, and Crystal Cream. Free color samples are available to help you compare finishes in your own home's lighting before placing your order.
Do I need to choose a color before requesting a quote?
No. Color is not required to prepare a preliminary quote. You may choose from the available stock colors- Pure White, Bright White, or Crystal Cream - before final order approval.
What are the minimum and maximum shutter sizes?
Yes. The minimum individual shutter panel size is 8" wide by 14" tall. The minimum window opening size is 10" wide by 16" tall. The maximum individual panel size is 36" wide by 72" tall without a divider rail, or 36" wide by 94" tall with a divider rail. Larger openings may be shuttered using multiple panels, but they require additional review. Openings outside standard size guidelines should be reviewed before order approval.
Samples
What samples are available?
ShuttersDirectUSA offers free color samples and louver size samples. These ship directly to you so you can compare colors and louver sizes in your own home's lighting before placing your order. Frame style samples are not currently available.
Can I order a sample pack?
Yes. Sample packs are available to help customers review color, finish, and material feel before moving forward with a larger custom shutter order.
Who should order a sample pack?
Sample packs are helpful for homeowners, designers, remodelers, builders, and anyone who wants to see the material and finish before approving a custom shutter project.
Should I order a sample pack or request a quote first?
You can, but you do not have to. Some customers prefer to order samples first. Others submit a quote request and review samples during the decision process.
What can a sample pack help me decide?
A sample pack can help you review:
Color
Finish
Material feel
Product quality
How the material looks in your home’s lighting
Installation
Can I install these shutters myself?
Many homeowners are comfortable with basic home projects, but every customer should be honest about their comfort level. The shutters arrive ready to install, not ready for assembly, but proper installation still matters.
Do the shutters arrive assembled?
Your shutters arrive ready to install, not ready for assembly. They are custom-made for your approved measurements and shipped as a finished product ready for installation.
What does "ready to install" mean?
It means you are not building shutters from loose parts. Your shutters are produced for approved measurements and shipped as a finished product ready to be installed into the appropriate window opening or mounting area.
What if I am not handy?
If you are not comfortable installing shutters yourself, let us know so we can help you. It is better to be honest up front than to turn install day into an episode of “Why Is There a Hole There?”
What if something does not fit during installation?
Pause before forcing anything into place. Confirm the shutter is matched to the correct window, review the included instructions, and contact support with photos if something seems off.
Can I get installation support?
Yes. If you have questions before, during, or after installation, contact the team with your order details and photos if helpful.
Final Approval + Custom Orders
Are custom shutter orders final sale?
Because each shutter order is custom-made, final approval matters. Before production begins, customers should carefully review measurements, product selections, color, frame style, and order details. Once approved for production, custom shutter orders are final sale.
Why does final approval matter?
Final approval matters because your shutters are made specifically for your approved measurements and selections. This protects the customer and the business by making sure everyone agrees on the important details before production begins.
Does submitting a quote request start production?
No. Submitting a quote request does not start production. Production only begins after final details are reviewed and approved.
Can I make changes after submitting a quote request?
Yes, quote details can usually be clarified or adjusted before final approval. Once an order is approved for production, changes may not be possible because the shutters are custom-made.
Production + Shipping
When does production begin?
Production begins after your quote, measurements, product selections, payment/order requirements, and final details are reviewed and approved.
How long does production take?
Standard shutters are typically produced in approximately 3 weeks after final approval, final measurement verification, and payment. Specialty shutters — including arched windows, shaped openings, French doors, sliding doors, and sidelights — typically require approximately 5 weeks. Shipping and delivery time are additional and vary by order size, destination, and carrier.
Will I receive updates after approval?
Yes. Customers should receive updates as the order moves through approval, production, and shipping.
How are shutters shipped?
Small orders may ship by parcel carrier such as UPS. Larger orders are carefully boxed, palletized, and shipped by LTL freight carrier. Shipping method depends on order size, destination, and carrier requirements. Shipping and delivery time are separate from production lead time.
What should I do when my shutters arrive?
Open the packaging carefully, confirm the shutters match the correct room or window, review the installation instructions, and contact support before installing if anything appears damaged, incorrect, or unclear.
Warranty + Support
Is there a warranty?
Yes. ShuttersDirectUSA shutters are backed by a 3-year warranty against approved manufacturer defects for DIY installations. Warranty coverage does not apply to incorrect customer measurements, customer ordering errors, improper installation, or damage caused after delivery. Warranty claims must be documented with photos and reviewed for approval.
Does installation affect warranty coverage?
Proper installation may affect warranty eligibility. Warranty details are provided for your review before you approve your custom order. Customers should follow included installation guidance and contact support before continuing if something is unclear.
Who do I contact if I have a problem after delivery?
Contact Shutters Direct USA with your order details and photos if helpful. If there is an issue with delivery, fit, installation, or operation, reach out before forcing anything into place.
What if my shutters arrive damaged?
Inspect your shipment as soon as it arrives. Take photos of the outside packaging, shipping label, and any visible damage before opening or installing anything. Report the issue to ShuttersDirectUSA as soon as possible. Do not install, alter, or discard damaged items before the issue has been reviewed. All shipments are insured, and approved shipping damage claims will be handled accordingly.
What happens if there is a manufacturing defect?
Approved manufacturer defects that are properly documented with photos will be remade and shipped at no expense to you. Warranty claims must be reviewed and approved before a remake is authorized.
What if I submitted incorrect measurements?
Because shutters are custom made to your approved measurements, incorrect or misrepresented customer measurements are generally the customer's responsibility. This is why final exact measurements are verified before production, and why reviewing your order carefully before approval matters.
Can I get help after installation?
Yes. Post-delivery support can help answer questions about fit, operation, installation concerns, or next steps after your shutters arrive.
Ready to Start Your Custom Shutter Quote?
Share your window details and preferences, and we’ll help you take the next step with confidence.
Factory-direct custom interior shutters. Made in Alabama. Guided from quote to delivery.
ShuttersDirectUSA helps homeowners order factory-direct custom interior plantation shutters with guided support from quote to delivery. Made in Alabama and shipped ready to install.
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